I want you to love your Paper Heart jewelry. If there is a problem with your order, please get in touch and I will do my best to make it right.
Because earrings are worn through the ear, we cannot accept returns or exchanges on earrings for hygiene reasons unless they arrive damaged or defective.
If your earrings arrive damaged, please contact us within 30 days of delivery and we will replace the damaged pair at no cost to you. A photo of the damage is helpful so we can see what happened.
For other eligible items, returns may be requested within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging. Customers are responsible for return shipping unless the item arrived damaged or we made an error with the order.
To start a return or report a damaged item, email support@paperheartjewelry.com with your name and order number.
Because each pair is handmade one at a time, we generally do not offer exchanges for a different pair. If you would like another design, we recommend placing a new order.